WHAT’S INSIDE
What makes service administration actually work?
The 2024 Freshservice IT Service Administration Benchmark Report uncovers the industry-specific developments you must gauge your service supply effectivity and effectiveness, together with:
- The impression of generative AI on IT Service Administration efficiency
- How workflow automation helps obtain operational excellence
- The simplest channels to ship seamless assist
DID YOU KNOW?
Key takeaways from 14 industries throughout 100+ nations and 9,000+ organizations
26,63 %
Discount in common decision time (ART) with automated workflows
53 %
Ticket deflection charges when utilizing gen-AI-powered self-service
45 %
Sooner ticket decision by collaboration instruments
45 %
Sooner ticket decision by collaboration instruments
26,55 %
Enchancment in agent response time with gen-AI-powered sensible help
Prepared to find the important thing measures of IT success?
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The publish 7 KPIs of world-class IT Service Administration appeared first on Tech Analysis On-line.
