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‘Get On the Prepare,’ NVIDIA CEO Says at ServiceNow’s Data 2024

Now’s the time to hop aboard AI, NVIDIA founder and CEO Jensen Huang declared Wednesday as ServiceNow unveiled a demo of futuristic AI avatars along with NVIDIA throughout a keynote on the Data 24 convention in Las Vegas.

“If one thing is shifting one million occasions quicker each 10 years, what do you have to do?” Huang requested, citing fast developments in AI capabilities. “The very first thing you must do is as an alternative of wanting on the prepare, from the aspect is … get on the prepare, as a result of on the prepare, it’s not shifting that quick.”

The demo — constructed on NVIDIA NIM inference microservices and NVIDIA Avatar Cloud Engine, or ACE, speech and animation generative AI applied sciences, all accessible with NVIDIA AI Enterprise software program — highlighted how AI developments help cutting-edge digital avatar communications and have the potential to revolutionize customer support interactions.

The demo confirmed a buyer who was battling a sluggish web connection interacting with a digital avatar. The AI customer support avatar involves the rescue –  swiftly diagnoses the issue, provides an choice for a quicker web connection, confirms the shopper’s bank card quantity and upgrades their web connection instantly.

The futuristic demonstration occurred in entrance of hundreds of convention attendees who had been desperate to study in regards to the newest enterprise generative AI expertise developments, which promise to empower employees throughout the globe.

“We’ve transitioned from instruction-driven pc coding, which only a few individuals can do, to intention-driven computing, which is connecting with any person by means of intention,” Huang mentioned throughout an on-stage dialog on the convention with ServiceNow Chief Working Officer Chirantan “CJ” Desai.

The second is one other compelling instance of the continued collaboration between ServiceNow and NVIDIA to discover extra partaking, private service experiences throughout numerous features, together with IT providers, human assets, buyer help and extra.

The demonstration builds upon the businesses’ plan to collaborate on sturdy, generative AI capabilities inside enterprise operations and incorporates NVIDIA ACE and NVIDIA NIM microservices.

These avatars are designed so as to add a human-like contact to digital interactions, bettering buyer expertise by offering empathetic and environment friendly help.

These embrace NVIDIA Riva for automated speech recognition and text-to-speech, NVIDIA Audio2Face for facial animation, and NVIDIA Omniverse Renderer for high-quality visible output.

ServiceNow and NVIDIA are additional exploring the usage of AI avatars to offer one other communication choice for customers preferring visible interactions.


Go to this hyperlink to look at a recording of Huang and Desai presenting the digital avatar demo on the Data 24 keynote. 


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